Frequently Asked Questions
Technology and System Requirements
1.  What is the cost of the course and what methods of payment are accepted?

A.  The cost of each course is located in the course catalog.  We accept checks and credit/debit cards (VISA, Mastercard, American Express, and Discover).

2.  Is it secure to send my credit card information over the internet?

A. Yes, 360Training uses a secure server to process all transactions, since credit card transactions are very sensitive in nature.

3.  What happens if I get disconnected  from the internet?

A.  If you get disconnected from the internet, uou will need to log back into your account,  In this case, you  will return to the beginning of the lesson your were working on.

4.  Can I take the course from various locations and computers?

A.  Our courses are set up for students to access their account from any computer that is compatible.

5. What happens if I have technical difficulties or the system malfunctions during the course?

A.  If you experience any problem while taking the course, please call 1-800-442-1149 or email support@360training.com for assistance.  360training provides customer service 24/7

6.  Can I take this course with the AOL browser?

A.  You can take the course wtih any browser of your choosing, But we do not support the AOL browser.  This means our technical support team is not able to help you in the event of a problem while taking a course with the AOL browser.  We do suggest you use another browser while signed on with AOL.  To do this, log into AOL and minimize the program.  While still connected in the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue "e"

7.  Do I need to use a PC?  What if I have a Macintosh?

A. If you have a MAC you can still sign on to take any of our classes. Many of our customers have taken their courses on a MAC and had no problems whatsoever.  However, be aware that our technical support team may be a unable  to assist you, should  you encounter technical difficulties. They do not have MACs and therefore may be unable to replicate any problem you may encounter.  If you have a MAC, you will need the latest version of internet explorer as well as the latest version of the Macromedia Flash Player.

8.  Do I need to have sound on my computer to take these classes?

A.  While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

9.  How do I get a username or password?  What do I use it for?  What should I do if I forget it?

A.  The username and  password is something selected by the student.  It should also be something that they can easily remember.  We suggest the student use their email address.  Students will use the same username and password each time they attempt to log in to the virtual university page to access their course.  This information is entered in the returning students section of on log in to the virtual university page to access therir course.  This information is entered in the returning students section on home page of the virtual university.  If a student forgets his/her password, he/she can call 1-800-442--1149 to request their information.
10.  Who can I call with questions?

A. 1- (800) -442-1149 or email: support@360training.com

11.  How do I order a home study course?

A.  You can place an order over the phone, fax or mail in the order form, or you will be able to add the course to your shopping cart by clicking on the Enroll/Order Now button.

12.  Do I need to take an exam after reading a course?

A.Yes, Each course has Multiple Choice/?True & False questions.

13.  What is the passing grade for an exam?

A.  Passing score is 75% or greater for Respiratory Therapists, Registered Nurses, Dental, Laboratory Technicians, and 70% for Radiologic Technologists.

14.  What happpen if I fail the final exam?

A.  If you should not passed we will notify you by phone (if possible or by mail ASAP.  We will inform you of the incorrect and you may take the exam again, along with faxing or mailing a new exam answer sheet to you ASAP.  You may take as long you would like to complete, but please allow for enough time for the exam to arrive and be graded, so you stay within renewal date.  Your completion date reflects the date we receive a PASSING score in our office.

14.  How many times can I take  The final exam if I fail it?

A.  You will be notified of failure each time a test is received with a substandard completion,.  There is no limit on how many times you  can retake a failed test.  However, if your renewal date has passed and you still have not passed, you will not received full amount of credits.  WE CAN NOT BACKDATE YOUR COMPLETION DATE.

15.  What do I do once I have completed an exam?

A.  Once the course is completed, all scantrons and course evaluations must be sent to the 360training corporate office in Austin, Texas. (all healthcareonlinecollege.com courses are powered by 360training)  The certificate will be issued as long as the course was passed, we have all applicable information.  Please mail your answer sheets(s) to healthcareonlinecollege.com, 126 Ahekolo Street, Kihei, HI, 96753.

16.  Once I complete an exam, can the answer sheets be faxed to you?

A.  Yes, but we prefer they be sent via mail.  Please only -e-fax in your answer if you are in a severe time crunch. There is a $10.00 charge for faxed-in tests.  FAX Number 808-891-2220.
17. When I return my tests for grading do I also return the course booklets?

A.  No. You may keep the booklet(s) as a reference.

18.  What kind of certification do I receive?

A.  You will receive a Certificate of Completion listing your name, .license number and the course title.

19.  What if I've completed and passed a course but haven't received my certificate(s)?

A.  Please contact us at 800-442-1149, or email us at l us at support@360training.com and we'll gladly resend your certificate(s). and we'll gladly resend your certificate(s).

20.  What is your refund policy?

A.  Satisfaction is guaranteed. A full refund less any shipping and handling) will be given if all course materials are returned unused within 30 days.  REFUND WILL BE VOID IF YOU HAVE ALREADY SENT IN YOUR TEST,,PASS OR FAIL, NO EXCEPTIONS.

21.  How long does it takes to receive my certificate of completion?

A.  That depends on how we receive your test. Online availability depends on your profession is quickest with immediate FAX is 1 to 3 business days, and mail may be up to 10 business days.
FREQUENTLY ASKED QUESTIONS - CONTINUED- p-2
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